{"id":11274,"date":"2021-05-05T12:33:08","date_gmt":"2021-05-05T11:33:08","guid":{"rendered":"https:\/\/woocommerce-587295-4567585.cloudwaysapps.com\/?page_id=11274"},"modified":"2021-12-07T17:56:19","modified_gmt":"2021-12-07T16:56:19","slug":"assistenza-clienti","status":"publish","type":"page","link":"https:\/\/www.saporinostri.it\/en\/assistenza-clienti\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<h2>Customer Service<\/h2>\n<p>Our team is always ready to help you.<\/p>\n<h6>Frequently Asked Questions (FAQ)<\/h6>\n<h2>Orders and Shipping<\/h2>\n<p><a href=\"\">When will i receive my order?<\/a><\/p>\n<p>In most cases, barring unforeseen circumstances, the order is delivered within 24\/72 hours. For more information, you can visit the page <a href=\"https:\/\/www.saporinostri.it\/en\/spedizioni-e-tariffe\/\"><strong>Shipping and Rates<\/strong><\/a><\/p>\n<p><a href=\"\">How do i create an account?<\/a><\/p>\n<p>You can create an account by visiting the page <strong><a href=\"https:\/\/www.saporinostri.it\/en\/my-account\/\">My account<\/a><\/strong>, or during checkout, by selecting the \u201c<em>Create an account?<\/em>\u201c.<\/p>\n<p><a href=\"\">How can I track my shipment?<\/a><\/p>\n<p>You can track your shipment via the page <a href=\"https:\/\/www.saporinostri.it\/en\/my-account\/orders\/\"><strong>My orders<\/strong><\/a>, or, if you are not registered, through the <a href=\"https:\/\/www.saporinostri.it\/en\/order-tracking\/\"><strong>Shipping Tracking<\/strong><\/a>.<\/p>\n<p><a href=\"\">Shipping for what amount is free?<\/a><\/p>\n<p>For the moment we are not yet able to offer free shipping. If you want to know what the transport costs are, you can visit the page <a href=\"https:\/\/www.saporinostri.it\/en\/spedizioni-e-tariffe\/\"><strong>Shipping and Rates<\/strong>.<\/a><\/p>\n<p><a href=\"\">Where should the Promotional Code (Coupon) be entered?<\/a><\/p>\n<p>Discount codes must be entered on the page <a href=\"https:\/\/www.saporinostri.it\/en\/carrello\/\"><strong>Shopping cart<\/strong><\/a> or on the page <a href=\"https:\/\/www.saporinostri.it\/en\/checkout\/\"><strong>Checkout<\/strong><\/a>.<\/p>\n<p><a href=\"\">What are the payment methods?<\/a><\/p>\n<p>You can pay via <strong>Paper<\/strong> or <strong>Paypal<\/strong>. Only for orders over 10.01 Kg it is possible to pay in <strong>cash on delivery<\/strong> with a supplement of \u20ac 5.00.<\/p>\n<p><a href=\"\">Is there a minimum spending limit?<\/a><br \/>\nNo, you can freely purchase all products without having to reach a minimum spend.<br \/>\n<a href=\"\">Do you also ship to Europe?<\/a><\/p>\n<p>We ship throughout Europe, shipping costs and delivery times vary depending on the delivery address.<\/p>\n<h6>Post Purchase<\/h6>\n<h2>Withdrawal and Warranties<\/h2>\n<p><a href=\"\">The goods received are damaged, what should I do?<\/a><\/p>\n<p>If you receive a visibly damaged package, please accept the goods with reserve.<\/p>\n<p>If there is any damage, please send us as soon as possible:<\/p>\n<ul>\n<li>Photos of the external and internal packaging<\/li>\n<li>Photo of the shipping label<\/li>\n<li>Photo of the damaged goods<\/li>\n<li>Order confirmation photo<\/li>\n<\/ul>\n<p>at the address <strong><a href=\"mailto:spedizioni@opusgroupsrl.com\">spedizioni@opusgroupsrl.com<\/a><\/strong> or through <strong><a href=\"https:\/\/api.whatsapp.com\/send?phone=3908231444406&amp;text=Ho%20ricevuto%20l&#039;ordine%20danneggiato.\" target=\"_blank\" rel=\"noopener\">Whatsapp<\/a><\/strong><\/p>\n<p><a href=\"\">Can i make a return?<\/a><\/p>\n<p>In case of purchase of food products, it is not possible to return the goods <em>(See Normative References)<\/em>.<\/p>\n<p>For all other products, you have 14 days to return the goods. Shipping costs are the responsibility of the buyer if you change your mind. For more information, please consult our Returns Policy. <a href=\"https:\/\/www.saporinostri.it\/en\/condizioni-generali-di-vendita\/\"><strong>General conditions of Sale<\/strong><\/a><\/p>\n<p>Normative requirements:<br \/>\nLegislative Decree 06\/09\/2005, n. 206 Consumer Code<br \/>\nLegislative Decree 21\/02\/2014, n. 21.<\/p>\n<p><a href=\"\">Can I refuse a cash on delivery package?<\/a><\/p>\n<p>In case of purchase of food products with cash on delivery method, the customer is obliged to accept the goods, since the package cannot be returned, so if there is a refusal of the package, the customer will be prosecuted.<\/p>\n<p>If you change your mind, please contact us promptly.<\/p>\n<p>Normative requirements:<br \/>\nLegislative Decree 06\/09\/2005, n. 206 Consumer Code<br \/>\nLegislative Decree 21\/02\/2014, n. 21.<\/p>\n<h2>You did not find what you were looking for?<\/h2>\n<p><a href=\"https:\/\/www.saporinostri.it\/en\/contattaci\/\" role=\"button\"><br \/>\nContact us<br \/>\n<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Assistenza Clienti Il nostro Team \u00e8 sempre pronto ad aiutarti. Domande Frequenti (FAQ) Ordini e Spedizioni Quando ricever\u00f2 il mio ordine? Nella maggior parte dei casi, salvo imprevisti, l\u2019ordine viene consegnato in 24\/72 ore, per maggiori informazioni, puoi visitare la pagina Spedizioni e Tariffe Come faccio a creare un account? Puoi creare un account visitando [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-heading.php","meta":{"inline_featured_image":false,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","footnotes":""},"class_list":["post-11274","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.saporinostri.it\/en\/wp-json\/wp\/v2\/pages\/11274","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.saporinostri.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.saporinostri.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.saporinostri.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.saporinostri.it\/en\/wp-json\/wp\/v2\/comments?post=11274"}],"version-history":[{"count":1,"href":"https:\/\/www.saporinostri.it\/en\/wp-json\/wp\/v2\/pages\/11274\/revisions"}],"predecessor-version":[{"id":40738,"href":"https:\/\/www.saporinostri.it\/en\/wp-json\/wp\/v2\/pages\/11274\/revisions\/40738"}],"wp:attachment":[{"href":"https:\/\/www.saporinostri.it\/en\/wp-json\/wp\/v2\/media?parent=11274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}