Customer Service
Our team is always ready to help you.
Frequently Asked Questions (FAQ)
Orders and Shipping
In most cases, barring unforeseen circumstances, the order is delivered within 24/72 hours. For more information, you can visit the page Shipping and Rates
You can create an account by visiting the page My account, or during checkout, by selecting the “Create an account?“.
You can track your shipment via the page My orders, or, if you are not registered, through the Shipping Tracking.
Shipping for what amount is free?
For the moment we are not yet able to offer free shipping. If you want to know what the transport costs are, you can visit the page Shipping and Rates.
Where should the Promotional Code (Coupon) be entered?
Discount codes must be entered on the page Shopping cart or on the page Checkout.
You can pay via Paper or Paypal. Only for orders over 10.01 Kg it is possible to pay in cash on delivery with a supplement of € 5.00.
Is there a minimum spending limit?
No, you can freely purchase all products without having to reach a minimum spend.
Do you also ship to Europe?
We ship throughout Europe, shipping costs and delivery times vary depending on the delivery address.
Post Purchase
Withdrawal and Warranties
The goods received are damaged, what should I do?
If you receive a visibly damaged package, please accept the goods with reserve.
If there is any damage, please send us as soon as possible:
- Photos of the external and internal packaging
- Photo of the shipping label
- Photo of the damaged goods
- Order confirmation photo
at the address spedizioni@opusgroupsrl.com or through Whatsapp
In case of purchase of food products, it is not possible to return the goods (See Normative References).
For all other products, you have 14 days to return the goods. Shipping costs are the responsibility of the buyer if you change your mind. For more information, please consult our Returns Policy. General conditions of Sale
Normative requirements:
Legislative Decree 06/09/2005, n. 206 Consumer Code
Legislative Decree 21/02/2014, n. 21.
Can I refuse a cash on delivery package?
In case of purchase of food products with cash on delivery method, the customer is obliged to accept the goods, since the package cannot be returned, so if there is a refusal of the package, the customer will be prosecuted.
If you change your mind, please contact us promptly.
Normative requirements:
Legislative Decree 06/09/2005, n. 206 Consumer Code
Legislative Decree 21/02/2014, n. 21.